BENCHMARKING

Developing a service level definition for your operation is the crucial step in benchmarking. This definition identifies which tasks each employee is performing in a certain area; with further division between cleaning, non-cleaning and supervisory tasks.

Unlike a manufacturing company where a tangible product is produced, housekeeping definitions can be unclear. The service level document describes what your operation is currently doing, NOT what they should be doing. Remember to define your operation in measurable units; such as patients, students, square footage, number of rooms, livestock, etc.

Benchmarking is an important management tool and can be used to justify department production and to reduce operation costs.