Value-Added Services
Our comprehensive array of value-added services ensures the products
you purchase from Wesclean are working the way they're intended and that
you're getting every dollar's worth from every purchase.
Our value-added services include:
WHMIS Training
On site or at our location, Wesclean personnel are fully trained to
provide your staff WHMIS awareness training supported by video and workbooks.
Back to index
Floor Care Training
Our floor care training is specifically designed to address your needs.
From basic introductory courses to hands on intermediate and advanced
courses. All our courses are fully supported by computer disk(s), video
and workbooks. Back to index
Carpet Care Training
Everything from basic video and workbook training to accredited I.I.C.R.C.
training for the Professional ask us for details.
Back to index
Restroom Care
Training
Cleaning for Health. Your Wesclean Sales Professional will show you
how and why you should follow our specific tasks, in sequence, to safely
and effectively maintain your restrooms, an important but often overlooked
aspect of facility management. Back to index
Propane Certification
Ensure your operators are trained to work safely with propane equipment
(and batteries). Approximately 1.5 hours. Back to index
Video Library
Access
If you prefer the "Do It Yourself" style of training, Wesclean will
loan you, at no charge, any one of a full assortment of Video Tapes.
Back to index
Slip/Fall
Information/Testing
Protect yourself against liability lawsuits. We offer a complete array
of slip/ fall information including video, industry information and
articles, plus manufacturer contacts to assist you.
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Equipment Audits
Have one of our fully trained service technicians evaluate your equipment
program and recommend courses of action to save you money and help you
more effectively budget your capital equipment purchases.
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Fully
Trained Service Department
We offer a fully trained and well-stocked service department. We service
all cleaning equipment brands, not just what we sell.
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Lease Options
Take care of all your financing requirements at the time of purchase.
No surprises, confidential service. Talk to us about Weslease more
information on Weslease can be obtained through your Wesclean Sales
Professional or see the The Benefits of
Leasing section. Back to index
Onsite Equipment Repair
Wesclean has mobile service vans enabling us to repair equipment in
the field. Back to index
Planned Maintenance
Wesclean has several options for preventative maintenance programs,
thus reducing costly downtime on cleaning equipment. Back
to index
Dilution Control
Systems
We offer a wide variety of systems designed to fit your personal and
building requirements. Back to index
Computer
Housekeeping Programs
Wesclean provides accessibility to several, professionally developed
software management tools to help you save time and assess performance.
Back to index
Computer
Floor Cost Analysis
Let us do "Best Practices" for you. Ensure that you make the best
buying decisions prior to spending your money. Back
to index
Inventory/Ordering
Management System
Wesclean will custom design systems to assist you in ordering and
inventory management. Back to index
Computerized
Usage Reports
Monthly, quarterly, yearlyat the push of a button. Wesclean can provide
you with a complete list of all products you purchased over the period
you specify. Excellent for comparison from facility to facility or for
budgeting. Back to index
Computerized
Paper Cost Analysis
Let us do a complete analysis of paper and labour required to service
towel and tissue needs. We will then provide a written report of our
findings to assist you in making an informed buying decision.
Back to index
Quality Maintenance
Consulting Program
We will assist you in development of a QA program specific to your
facility, or handle the entire process for you. This program is very
beneficial in directing our training programs. Back to
index
E-Commerce
Features
& Benefits
- On-line ordering, fast & easy.
- On-line Product Catalogue with prices, descriptions & specifications
- Significant reduction in transactional errors
- Order anytime – On-line access (24/7/365)
- Confirmation of product availability
- On-line MSDS information.
- Comprehensive Product usage & expenditure reports
- Multi-level user access - Enables delegation of the ordering function
while maintaining management controls
- Toll – free telephone support
- Secure 128 bit SSL encryption
- Robust and easy to use.
- No software to install - All you need is a computer with Internet
access.
- It’s free! No commitments or obligations.
The following excerpts from Wesclean's Strategic Plan for Technology
summarizes our conviction that the effective integration of computer
technology in co-operation with our customers and business partners
is critical to our mutual success.
Vision:
Strategic use of electronic technology is critical to maximize organizational
and operational efficiency and enhance our competitive advantage to
surpass our competition and set the standard for excellence in our industry.
Objective:
Develop, implement and maintain an integrated technology information
system that provides Wesclean, its customers and business partners with
a competitive advantage through the cooperative use of electronic technology.
Goal:
Develop stronger business relationships in a proactive and cooperative
manner and continue to provide the exceptional customer service upon
which our reputation was built through the effective utilization of
information and communication technology.
The implementation of our state of the art e-Commerce system demonstrates
our commitment to superior customer service and support and clearly
positions Wesclean as the partner of choice for business-to-business
electronic commerce.
Our e-commerce enabled website offers our customers a tremendous opportunity
to significantly reduce the transactional costs of doing business and
is loaded with useful information and resources. Following is a brief
overview of our current website and e-Commerce capabilities:
- Company Profile - company specific information such as; locations,
employee contact list including e-mail addresses, environmental commitment,
newsletter and links to our business partners/suppliers.
- Products and Services - an overview of our extensive product
lines and the value added services that are provided at no additional
cost to our customers. Instant access to technical product information
and links to manufacturer's websites and MSDS information.
- Resources - valuable technical resources with links to informative
sites with a vision to deliver a multimedia library of generic as
well as product specific training and educational material.
- On-Line Catalogue - Thousands of items with images, descriptions
and specifications. Incorporating a robust search engine. Users can
search by: Wesclean item #, keyword, manufacturer name, product category,
manufacturer item #. The on-line catalogue is your portal to our e-Commerce
system.
- E-Commerce - The leading on-line order system in our industry
today. The system is packed with features and integrated with our
business critical software applications such as accounting, inventory
and service applications. What does this mean to you?
- Place orders from our extensive on-line catalogue at anytime
of day or night, 365 days a year.
- Set up multiple sites or "ship to locations" and track all transactional
history by site or by any combination of sites.
- To make ordering quick and easy we provide a variety of utility
programs to streamline the order process. For example, a template
of frequently ordered items can be created. This will eliminate
much of the redundancy associated with repetitious orders. We
even have a program that identifies the items that you order frequently
so you can easily create meaningful and site-specific order templates.
An order template can be made for as many "ship-to" locations
as desired.
- Our system automatically provides confirmation of stock availability
and displays your best price; you also see shipping and tax charges
if applicable.
- Multilevel user access permits customers to maintain tight administrative
and cost control of the ordering process. For example… you can
delegate the ordering function to a site supervisor with dollar
value limits and if the limit is exceeded the order will be directed
to a higher level authority such as an area supervisor for authorization
before it can be sent to Wesclean. You can also restrict ordering
to approved items only, this is available by "ship to location"
or by user level.
- Comprehensive and current reporting information is available.
From the reports menu you can instantly generate reports designed
to provide you with the information you need to make informed
purchasing decisions or analyze past usage. The dynamics of our
reporting system is simply incredible. The range of reporting
options virtually assures that you will have instant access to
any type of usage information that you can think of. You can even
download the data in the format of your choice so that you can
easily and automatically upload to your accounting software or
software application of your choice. This will eliminate much
of the time and associated expenses attributable to routine data
input. The following is just an example of some of the reports
that are available "on-line & on-demand".
- View current and historical monthly invoice summary reports.
Consolidated invoice reports can be "pulled" by date range
on demand by user.
- Total dollar expenditures by date range for entire company,
branch, region or individual room, janitor closet, warehouse,
job-site or department.
- View your order history by any combination of "ship to"
locations by Purchase Order #, date range, e-Commerce tracking
#.
- Total dollar expenditures and usage history by item number
or product name by date range for entire company or individual
room, janitor closet, warehouse, job-site or department.
- Total dollar expenditures by product or manufacturer by
date range for entire company, region, branch, individual
room, janitor closet, warehouse, job-site or department.
- Instantly retrieve how much of any product or all products
that you have purchased over any date range by any range of
ship to locations.
- We even show you all purchasing history even if your orders
were not submitted through the Online Order System.
- Invoice summary reports including your accounting codes (a significant
posting time saver) are available in conjunction with electronic
funds transfer to help reduce your accounting overhead.
- Product specific usage by location, region, date range, quantity
and $ value.
- Customer reporting by group or region - reports can be generated
instantaneously to compare product usage or expenditures within
a group. Permits comparative analysis between sites or ship to
locations within a selected group and still lets you generate
reports for the whole group collectively. For example, if you
are a contractor that is cleaning many branches of a bank, you
would be able to compare product usage (i.e. paper towels, glass
cleaner or plastic bags) between the branches and obtain the total
usage of all the branches or any combination of branches.
- A contractor can use our system to easily & accurately track
all purchases of product (i.e. paper towels) for a location that
requires that product to be billed as an extra to the contract.
- While our system is very dynamic it is also very intuitive or
"user friendly" and flexible, customers can use some features
while choosing to ignore others. In essence it can easily be customized
to best meet your specific needs or method of conducting transactional
business.
- If by chance we do not have a report that you would find useful…Wesclean
can develop and deliver securely on-line and in the desired format,
custom reports at the request of our customers.
- For your assurance, we have incorporated the highest level
of security (SSL 128 bit encryption) to ensure the confidentiality
of sensitive data.
- We can provide customer specific data delivery for fast, efficient
and error free data integration.
- Wesclean employs technically qualified support people on site
and we also provide on-line and toll free telephone support services.
Reduced ordering and communication costs as well as instantaneous reporting
features, are only a few of the many reasons why our On-Line Order System
makes smart business sense.
Should you have any questions, comments, suggestions or to arrange
a demonstration please contact your nearest Wesclean branch office.
www.wesclean.com/corp_loc.htm.
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